Customer service FAQs

About SF Locksmiths’ customer service

Professional locksmiths, such as Stephen Fretwell, are very happy to educate customers rather than simply presenting one solution. This level of customer service helps build a good reputation within the local community over many years. The following customer service FAQs help demonstrate the high level of respect Stephen has for each valued customer.

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Will you explain exactly what has failed before replacing anything?

Yes. We’ll explain the fault, show you what has failed where possible, and discuss your options before carrying out any locksmithing work.

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If there are several repair options, will you explain the pros and cons of each?

Yes. Stephen will explain the available options, costs and benefits, so you can make an informed decision before confirming the repairs you would like us to go ahead with.

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What is your average response time?

Stephen aims to reach most call-outs when possible within 60 to 90 minutes, depending on your location and traffic conditions.

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Will I receive a call when you’re on your way?

Yes. We’ll call or text you when we’re on our way to your property, and provide an estimated time of arrival.

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Will the locksmith arrive in a branded vehicle?

Yes. We arrive in a clearly branded vehicle and carry identification for your peace of mind.

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What happens if there’s a problem after you’ve left?

Simply get in touch with Stephen Fretwell. Professional workmanship and customer service is very important to SF Locksmith, and Stephen will return promptly to resolve any issues covered by our guarantee.