Prices & Call-Out FAQs

Pricing & payments

This is often where poor locksmiths reveal themselves. Professional locksmiths such as Stephen Fretwell are usually very clear about pricing. Read the following pricing and payment FAQs for SF Locksmith of Doncaster.

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What is your call-out fee?

SF Locksmith do not charge a call-out fee, if we can not repair, replace or fix your door, window or security issue once we are onsite, you will not be charged a call-out fee. We will charge if we do fix the issue.

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Is VAT included?

Yes. SF Locksmith is VAT registered and the price quoted includes VAT.

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What are your hourly rates?

SF Locksmith do not charge by hourly rate. The vast majority of our work is completed within an hour, and we don’t charge extra if the work takes longer.

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Are there additional charges for evenings or weekends?

Yes. There are additional charges for evenings, weekends. We do not class a same day call as an emergency call-out during standard work hours.

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Can you provide an estimate before attending?

Stephen will provide an estimate and if you are able to send photographs or a video (via WhatsApp) so that a reasonable evaluation of the problem can be made before attending your property, even better. 25 years of experience enables Stephen to be able to accurately quote without attending.

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Will you contact me before carrying out any work beyond the original quotation?

Yes. If the work is more complex than estimated, or additional parts are required, you will be advised of the cost increase and any delays in timescales before continuing with the work.

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What options do I have for making payment?

You can make payment to SF Locksmith by debit card, cash or bank transfer.

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Guarantees

Professional locksmiths generally stand behind their work and offer guarantees on parts and labour. The following guarantee FAQs help establish whether a locksmith, such as Stephen Fretwell, is professional, reliable and trustworthy.

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Do you guarantee your workmanship?

Yes. SF Locksmith offer a guarantee on all parts fitted and labour provided.

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For how long?

All parts supplied and fitted by SF Locksmith are guaranteed for 2 years.

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Are the locks and parts you fit covered by a manufacturer’s warranty?

Yes. Manufacturers guarantees are passed on to our customers.

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For how long?

Depending upon the manufacturer, typically 12 months.

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Customer service

Professional locksmiths, such as Stephen Fretwell, are very happy to educate customers rather than simply presenting one solution. This level of customer service helps build a good reputation within the local community over many years. The following customer service FAQs help demonstrate the high level of respect Stephen has for each valued customer.

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Will you explain exactly what has failed before replacing anything?

Yes. We’ll explain the fault, show you what has failed where possible, and discuss your options before carrying out any locksmithing work.

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If there are several repair options, will you explain the pros and cons of each?

Yes. Stephen will explain the available options, costs and benefits, so you can make an informed decision before confirming the repairs you would like us to go ahead with.

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What is your average response time?

Stephen aims to reach most call-outs when possible within 60 to 90 minutes, depending on your location and traffic conditions.

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Will I receive a call when you’re on your way?

Yes. We’ll call or text you when we’re on our way to your property, and provide an estimated time of arrival.

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Will the locksmith arrive in a branded vehicle?

Yes. We arrive in a clearly branded vehicle and carry identification for your peace of mind.

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What happens if there’s a problem after you’ve left?

Simply get in touch with Stephen Fretwell. Professional workmanship and customer service is very important to SF Locksmith, and Stephen will return promptly to resolve any issues covered by our guarantee.